Lyftberan Logistics Inc. ("Lyftberan," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and websites.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, and billing details when you register for an account.
- Shipment Information: Origin and destination addresses, package contents descriptions, customs documentation, and recipient contact details.
- Payment Information: Credit card details and banking information processed securely through PCI-DSS compliant payment processors.
- Communications: Records of your interactions with our support team and any feedback you provide.
2. Automatically Collected Information
When you access our platform, we automatically collect:
- Log Data: IP address, browser type, operating system, pages visited, and timestamps.
- Device Information: Hardware model, unique device identifiers, and mobile network information.
- Location Data: With your consent, precise geolocation data for delivery optimization and tracking features.
- Cookies and Similar Technologies: See our Cookie Policy for details.
3. How We Use Your Information
We use the collected information to:
- Process and manage shipments, including customs clearance and delivery coordination.
- Provide real-time tracking and status notifications.
- Optimize routing and logistics operations using AI-driven analytics.
- Process payments and maintain financial records.
- Communicate with you about your shipments, account, and service updates.
- Improve our platform, develop new features, and conduct data analysis.
- Comply with legal obligations and enforce our terms.
4. Data Sharing and Disclosure
We may share your information with:
- Logistics Partners: Carriers, freight forwarders, customs brokers, and last-mile delivery providers necessary to fulfill your shipment.
- Service Providers: Cloud hosting, payment processing, analytics, and customer support vendors bound by confidentiality agreements.
- Legal Authorities: When required by law, court order, or to protect our rights and safety.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
5. Data Security
We implement industry-standard security measures including AES-256 encryption, TLS 1.3 for data in transit, SOC 2 Type II certified data centers, and regular penetration testing. Access to personal data is restricted to authorized personnel with multi-factor authentication.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing activities.
- Data portability and withdrawal of consent.
- Lodge a complaint with a supervisory authority.
7. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@lyftberan.com or 350 Mission Street, Suite 200, San Francisco, CA 94105.